![]() You can do so by sending an email to or by responding to the message we sent to you via Trustpilot. ![]() If you want us to investigate your complaint and provide you full details on how and when you signed up for Complete Savings and agreed to the T&CS, please provide us with either your membership number or email address so we can identify your record. We sent you a message via Trustpilot requesting details to identify your Complete Savings membership record. ![]() We would like to assist you and fully address your concern but that is not possible since we currently don't know who you are. It is also clearly stated several times that after the thirty-day free trial period there is a monthly membership charge if you will not cancel your account within this period. The only way you could have become a member and we could have received your details and authorisation to charge your account is that you manually entered your details into the signup form and agreed to the Terms & Conditions. Trainline will never share your information with us. More details can be found at The charge you see in your account is the monthly membership fee for Complete Savings. Complete Savings is an online shopping programme where members can earn up to 10% cashback at over 1000 leading online retailers. Hello Bernard, You can be assured that Complete Savings generates significant cashback savings for its members. If you need further assistance, you can easily contact us in either of the following ways: Free telephone from within the UK: 08 Email: Hours of operation are Monday-Friday 8 am-8 pm and Saturday 9 am-4 pm Kind regards, Complete Savings You may send your Cashback claim in the following ways: 1) Website Attachment – we only accept below 5MB attachment or 2) Email – we only accept below 25 MB, send it to We hope this information helps you understand your concern. Ensure all details are present in receipt to avoid declining your claims. The receipt must have the following information: Your Name, Retailer's Name, Order or Reference Number, Amount and Date of Purchase. We require you to submit a proof of purchase for your missing transaction. Please note that the special terms are provided by the retailers and not Complete Savings. ![]() Additionally, each retailer may have additional special terms for purchase eligibility, so please take note of these before navigating away from the Complete Savings site. If a transaction has not appeared in your shopping report and five working days or more have passed since you made the purchase, you can report the missing transaction. To ensure all purchases are tracked correctly please following these step-by-step instructions: Please be advised that we rely on the retailers to report transactions back to us before we post them in your account. Hi David, I am sorry to hear you’ve been experiencing some problems with your cashback tracking. Free telephone from within the UK: 08 Email: Hours of operation are Monday-Friday 8am-8pm and Saturday 9am-4pm Kind Regards, Complete Savings If you have any question, please contact our customer service centre in either of the following ways and one of our representatives will be happy to assist you. You may send your Cashback claim in the following ways: 1) Website Attachment – we only accept below 5MB attachment or 2) Email – we only accept below 25 MB, send it to We hope you'll keep using our programme to make greater savings on your online purchases. I am sorry to hear you’ve been experiencing some problems with your cashback tracking. We really value and appreciate your feedback here at Complete Savings. Hello Wenqing, Thank you for giving us a rating of 4 stars.
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